Overview
We are committed to delivering your order accurately, in good condition, and on time.
All shipments are dispatched through reliable third-party courier partners.
Processing Time
Orders are processed and prepared for dispatch within
24 to 48 working hours after order confirmation.
Orders are not processed or shipped on weekends or public holidays.
Shipping Rates
Shipping charges are calculated based on the total weight of your order
and are clearly displayed during checkout before payment.
Estimated Delivery Timeframes (After Dispatch)
Delivery timelines are calculated from the date your order is dispatched from our warehouse:
| Shipment Weight | Estimated Delivery Time |
|---|---|
| Up to 4 kg | 2 to 4 working days |
| Above 4 kg | 3 to 5 working days |
Third-Party Courier Disclaimer & Liability
We use professional third-party courier services for all deliveries.
Each order is securely packaged and checked before dispatch.
Once handed over, the transportation process is managed by the courier partner.
- Delays:
Any delays beyond the estimated delivery timeline may occur due to courier operations,
weather, road conditions, or unforeseen logistical issues.
Such delays are not the responsibility of the seller. - Damages:
While we ensure strong protective packaging,
House of Abyad is not directly responsible for physical damage occurring during transit.
Action on Receipt of a Damaged Parcel
If your parcel appears damaged, opened, or tampered with upon delivery:
- Do not accept the parcel if the damage is severe.
- If accepted, immediately photograph the package before opening.
- Email us at
help@houseofabyad.com
with your order number and photographs so we can assist with a courier claim.
Order Tracking & Support
Once your order is dispatched, you will receive a
Shipment Confirmation Email
containing your tracking number and courier tracking link.